Our Commitment: We want you to be completely satisfied with your purchase. If you’re not happy with your order, we accept returns within 30 days of delivery for unused, unopened products.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Timeframe: Returns must be initiated within 30 days of delivery
- Condition: Products must be unused and unopened
- Original Packaging: Items must be in their original packaging with all tags and labels intact
- Proof of Purchase: You must provide your order number or receipt
Non-Returnable Items
The following items cannot be returned for health and safety reasons:
- Opened or used products
- Products with broken seals
- Items damaged due to misuse or customer handling
- Sale or clearance items (unless defective)
How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer service team with your order number and reason for return
- We will provide you with return authorization and shipping instructions
- Package the item securely in its original packaging
- Ship the item to the address provided by our team
Return Shipping Costs
- Returns are FREE within 30 days of purchase.
- Recommendation: We recommend using a trackable shipping service for your return
Refund Process
Processing Time: Once we receive and inspect your return, we will process your refund within 5-7 business days.
Refund Method: Refunds will be issued to your original payment method.
Notification: You will receive an email confirmation once your refund has been processed.
Bank Processing: Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please return your original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- We will provide a prepaid return label
- You will receive a full refund including original shipping costs
- Alternatively, we can send you a replacement at no additional cost
Order Cancellations
Before Shipping: Orders can be cancelled free of charge before they have been shipped. Please contact us as soon as possible.
After Shipping: Once an order has shipped, you must wait to receive it and follow our standard return process.
Contact Us
If you have any questions about our return policy or need to initiate a return, please contact us:
- Email: info@webperfect.com
- Phone: 954-709-6114
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
- Response Time: We typically respond within 24 hours on business days
Changes to This Policy
We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page with an updated revision date.